Entry Level Workflow Support Technician

ABOUT USWith over 30 years of expertise, Apogee transforms how organisations of every size and sector manage their IT – delivering everything they need through one seamless point of contact. As an independent subsidiary of HP Inc., we combine the agility of a specialist provider with the power of one of the world’s leading technology companies, giving our clients instant access to cutting-edge innovation backed by market-leading service operations! JOB DETAILS //// At Apogee, we help organisations transform the way they work through innovative digital workflows, document management solutions and workplace technology. We are looking for a Workflow & Development Technician to join our Professional Services team and play a key role in supporting and improving the solutions our customers rely on every day. This is an exciting opportunity for someone who enjoys combining technical troubleshooting, development skills and customer support in a fast-moving environment. What you will be doing• Providing technical support for workflow and development solutions used by customers and internal teams • Investigating and resolving incidents, ensuring excellent communication throughout • Managing business-critical Priority 1 incidents and coordinating responses • Producing root cause analysis reports and recommending improvements • Working closely with our Digital Services team to support and enhance deployed solutions • Identifying opportunities to optimise workflows and improve customer outcomes • Contributing to knowledge articles, documentation and best practice guides • Building strong relationships with customers, colleagues and technology partners A typical working pattern is Monday to Friday, 08:30 to 17:30, with a one-hour lunch break. This role also offers flexibility to work from home, typically two days per week for a five-day working week. Remote options may be available for the right candidate. SKILLS AND EXPERIENCE REQUIRED //// //// Essential • Experience in an IT Support, Service Desk or Technical Support role • Strong troubleshooting and problem-solving skills • Excellent communication and customer service skills • Good attention to detail and ability to manage multiple priorities • Passion for technology and a willingness to learn new systems Desirable • Exposure to workflow, document management or automation solutions • Knowledge of HTML, CSS, JavaScript, SQL or Python • Experience with ticketing systems such as Freshdesk • Understanding of OCR, document capture or incident management processes We value candidates with AI literacy – individuals who are curious about technology, comfortable exploring automation, and eager to contribute to a modern, forward-thinking business. SC CLEARANCE: For this role, you will be required to obtain SC Clearance - which includes a basic criminal record check. See these links for more information National security vetting: clearance levels - (url removed) and SC - Guidance Pack for Applicants - (url removed) BENEFITS• Flexible working options • 33 days holiday including bank holidays • Holiday purchase scheme • Enhanced family friendly benefits (maternity, adoption, paternity and IVF) • 2 paid days off per year for voluntary work to support our local communities • Staff Reward Scheme • Pension scheme • Life assurance 4 x salary • Sponsorship for professional development and memberships • Employee Assistance Programme, including financial wellbeing support • Mental health first aider support programme • Cycle2work scheme • Discounted Gym Membership • Eye care voucher scheme • Free flu vaccinations • Employee social events and recognition activities throughout the year • HP Employee discount programmes • Mobile phone discounts WHY JOIN APOGEEAt Apogee, our values – Integrity, Passion, Courtesy & Respect, Inclusivity, Knowledge, People and Flexibility – shape everything we do. They guide how we work with clients and colleagues, drive ethical practices and create an environment where you can grow, innovate and develop your career within a progressive, expanding organisation. We are looking for inspiring individuals who want to make a real impact in their careers and the world around them. Diversity and inclusion are at the heart of our success. We know true innovation flourishes when people can be their authentic selves. As an Equal Opportunity Employer we welcome applications from all backgrounds, and we actively value different perspectives across age, gender, ethnicity, sexual orientation, disability, religion and belief. Your individuality drives our shared success, and we encourage you to bring your whole self to Apogee. We support flexibility and accessibility. If flexible working is important to you, please include this alongside your salary expectations in your application so we can discuss it early in the process. If you have a disability or health condition and require adjustments...