Customer Service Administrator
Pertemps · Dudley, West Midlands
Customer Service Administrator at Pertemps, based in Dudley, West Midlands, paying £31,000 per annum. This is a permanent role.
- Salary
- £31,000 per annum
- Location
- Dudley, West Midlands
- Contract
- Permanent
- Posted
- 3 weeks ago
- Closes
- 15 Aug 2026
- Sector
- Customer Advisor
22% below the typical rate for customer advisor
Reference 046109735
About the role
Administrator
The Operations Administrator will provide high levels of customer service by driving business objectives on delivery, profitability, budget sales and resource management.
Main Duties
The Operations Administrator will provide high levels of customer service by driving business objectives on delivery, profitability, budget sales and resource management.
Main Duties
- Assisting management with the day-to-day workshop activities, including quality, H&S and environmental activities.
- Administration of day-to-day processes, orders, quotes, route cards, sales orders, etc.
- Processing daily activities through the business EMIR system.
- Management of WIP through regular review meetings.
- Work scheduling for both day and night shift (cover only).
- Control of purchasing for your area of responsibility.
- Supporting forecasting with the Machine Shop Manager.
- Ensuring excellent quality standards through final inspection and pass-off process.
- Ensuring company processes and procedures are followed.
- Working to ISO 9001, ISO 14001 and ISO 45001 standards.
- Providing high levels of customer service and communication.
- Maintaining good plant efficiency and reducing downtime.
- Covering other roles within your department during absence.
- Strong communication skills.
- Strong administrative skills and ability to multitask.
- Customer service orientated.
- Capable client relationship manager.
- IT literate and administratively competent.
- Commercial awareness with an understanding of profit performance would be advantageous.
- Familiar with quality, health, safety and environmental standards.
- Natural team player.
- GCSE or equivalent
- In return the company will provide 25 days’ holiday plus bank holidays, an extremely busy work environment where 2 days won’t be the same and the chance to join a company who is doing very well.
Reference: 046109735 · Posted 3 weeks ago · Closes 15 Aug 2026 · Listed via Pertemps
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