Front of House Manager, Justerini & Brooks

Justerini & Brooks, a prestigious wine and spirits merchant with a rich history, is seeking an experienced Front of House Manager to join our dynamic team. In this pivotal role, you will be responsible for overseeing daily operations within our front of house, ensuring the highest levels of customer service and satisfaction. Your leadership will guide a team of dedicated staff as you deliver exceptional experiences to our clientele. Responsibilities include managing staff schedules, training and mentoring team members, and maintaining the ambiance and overall presentation of our venue. You will also handle guest inquiries, resolve any issues that arise, and work closely with the management team to implement new initiatives and improve operational efficiency.

To be successful in this role, you should have a proven track record in hospitality management, preferably within the luxury sector. Strong interpersonal and communication skills are essential, as you will be the face of Justerini & Brooks to our valued customers. A keen eye for detail and a passion for fine wines and spirits will greatly enhance your ability to engage with our clientele. Additionally, candidates should possess strong organizational skills, the ability to work in a fast-paced environment, and a flexible approach to working hours, including evenings and weekends. If you are enthusiastic about delivering outstanding service and enjoy leading a team in a vibrant atmosphere, we encourage you to apply and be a part of our legacy at Justerini & Brooks.