Customer contact specialist

Are you a professional with a background in customer care? Randstad is currently seeking a motivated individual to join an important company as a Customer Service Specialist to provide essential support in a professional environment. If you are organized, reliable, and committed to delivering quality interactions, then this role is for you.

Job Title: Customer contact specialist
Work Location: Abingdon - OX14 1DY
Contract Type: 12 months
Salary: £29,250 per annum
Hours: 9AM - 5PM (Mon - Fri)

Responsibilities:

• Customer Support: Responding to customer queries via phone and email with professionalism, empathy, and a commitment to delivering an outstanding experience
• Service Bookings: Managing and completing bookings for our Occupational Health services, while guiding customers through the process with clarity and care
• Clinic Coordination: Opening and managing clinic schedules, sourcing resources, and ensuring appointments are set up accurately and efficiently
• Supplier Collaboration: Liaising with trusted third-party providers to ensure clinics run smoothly and services are delivered on time
• Internal Liaison: Acting as a vital link between our customers and internal teams-such as Clinical and Laboratory-ensuring clear communication and timely resolution of queries
• Process Excellence: Following standard operating procedures meticulously, prioritising tasks effectively, and meeting service level agreements (SLAs) and key performance indicators (KPIs).
• Administrative Support: Carrying out general admin tasks to keep everything running behind the scenes
• Team Contribution: Taking on additional tasks as needed to support the wider goals of the
• team and business

Experience | education:

• Educated to national standards
• Excellent written and oral communication skills
• Previous experience within a customer services role is desirable
• IT literate with a good working knowledge of Word, Excel & Outlook
• Experience with Salesforce is desirable
• Experience of working for a service provider in a related field is preferable. Strong problem solving skills
• Ability to prioritise workload to meet deadlines
• Be customer and quality focused

If this is something that you'd be interested in please apply with your updated CV and I will contact you.

Randstad Business Support is acting as an Employment Business in relation to this vacancy.

skills

customer care